In accordance with the Law “On Protection of Consumer Rights”, the company can refuse the consumer to exchange and return goods of proper quality, if they belong to the categories specified in the current List of non-food goods of proper quality, which are not subject to return and exchange.
Cosmetic products belong to the list of non-food products of appropriate quality, for which return and exchange are not provided.
Good quality items eligible for returns and exchanges may be returned within 14 days of receipt by the buyer if:
- the product has not been used and has no signs of use by the consumer: scratches, chips, scuffs, stains, etc.;
- the product is fully assembled and the factory packaging has been preserved;
- all labels and factory markings are preserved;
- the product retains its commercial appearance and its consumer properties.